General Questions About Content Creation Pro
Content Creation Pro builds internal systems that campgrounds, resorts, and marinas actually use. We help properties run smarter by streamlining operations, automating your team, and enhancing guest messaging.
We offer three main tools/services: OpsTeamHQ (Internal Operations System), GuestTXT (Guest Marketing Automation), and Custom SOP Development (Done-for-you SOP Writing).
We help bring clarity and calm to your team and guest experience by writing your SOPs, deploying them inside OpsTeamHQ, and helping you engage guests with GuestTXT. We focus on solutions that your staff will actually use and your guests will genuinely notice.
We specialize in helping campgrounds, resorts, and marinas.
We are not a marketing agency; we are a systems partner. We focus on hospitality operations, building clear, reliable internal systems and automating processes to reduce overwhelm, cut chaos, and create repeatable success.
Our work starts behind the scenes, creating SOPs, streamlining team workflows, and integrating tools that make your day-to-day easier. We balance customization with best practices, ensuring solutions are smart, scalable, and easy for your team to adopt.
Questions About OpsTeamHQ
OpsTeamHQ is your private, staff-only site and a custom-built, branded internal dashboard where SOPs, checklists, forms, alerts, and team tools all live in one organized hub.
OpsTeamHQ eliminates scattered spreadsheets, email chains, and searching in binders. It brings structure without complexity, ensuring everything your staff needs to run the day smoothly lives in one clear place.
OpsTeamHQ features include: • Live SOPs and team checklists by department. • Real-time alerts via Zapier for tasks, forms, or guest flags. • A staff chatbot trained on your property’s SOPs and processes. • Custom branded forms and reports (e.g., maintenance requests, incident reports). • Integration with Google Workspace for secure, permission-controlled access. • Operational calendars and departmental dashboards.
Our process for OpsTeamHQ involves 5 steps: 1. Discovery & Planning: Mapping out departments, processes, and priorities. 2. SOP Review or Creation: Auditing existing SOPs or creating new ones based on team interviews. 3. Platform Buildout: Setting up your custom Google Site, integrating forms, alerts, and applying branding. 4. Team Training: Onboarding your team with walkthrough videos, live calls, and training materials. 5. Launch + Support: Going live with 30 days of monitoring, tweaking, and troubleshooting.
OpsTeamHQ is a great fit for: • Campgrounds or resorts with 5+ staff. • Businesses juggling spreadsheets, paper checklists, or staff misalignment. • Teams ready for structure, scale, and automation. • Owners who want visibility without micromanaging.
Ready to organize your team and upgrade your property’s performance? Contact us or book a free consultation.
Questions About GuestTXT
GuestTXT is a marketing-in-a-box system for resorts, campgrounds, and marinas. It uses automated SMS, email, and review flows to engage guests before, during, and after their stay.
GuestTXT helps you stay connected with guests, send personalized messages (like upsells, reminders, thank-you notes, and seasonal offers), and gather feedback, all without adding work to your plate. We write and build everything for you.
GuestTXT’s core features include: • SMS & Email Campaign Builder for pre-scheduled communications. • Lead capture and review boosters using forms and text triggers. • Automated seasonal flows for promotions and holidays. • List segmentation and custom triggers for targeted messaging. • Affiliate and booking tools integration (e.g., FacePop, Benable).
Our GuestTXT process involves 5 steps: 1. Discovery & Content Planning: Mapping out your ideal guest communication journey. 2. Template Creation & Approvals: Writing branded templates for all messages. 3. Platform & Automation Setup: Configuring SMS/email tools and Zapier workflows. 4. Testing & Scheduling: Ensuring smooth delivery and clear calls-to-action. 5. Launch + Results Tracking: Monitoring performance and adjusting campaigns as needed.
GuestTXT is ideal for properties that want to: • Boost repeat bookings with minimal marketing effort. • Send review requests and upsells without manual follow-ups. • Promote event weekends, add-ons, and discounts. • Nurture guests after their stay with loyalty offers. If you’re already texting guests manually or not at all, GuestTXT is your next step.
Ready to stay connected with your guests — before, during, and after their stay? Contact us or book a free consultation.
Questions About Custom SOP & Content Services
We help resorts, marinas, and campgrounds document their day-to-day operations and translate that into clear, usable content for teams and systems. This includes done-for-you SOPs, forms, checklists, and team playbooks.
We create the internal content that powers your systems, helping to clarify the “how” behind your operations. These assets can plug directly into OpsTeamHQ or your existing tools, saving your team time and stress.
Our core deliverables include: • Departmental SOP Writing: Detailed, step-by-step procedures for departments like Front Desk, Maintenance, Housekeeping, Activities, Retail, and Food & Beverage. • Forms, Checklists & Reports: Custom Google Forms and Sheets for daily checklists, guest issue tracking, maintenance logs, and incident reporting. • Operational Calendars & Handbooks: Editable, cloud-based seasonal activity calendars, staff orientation packets, team contact directories, and branded department handbooks. • Optional Marketing Add-ons: Branded SMS templates, FAQ lists, chatbot prompts, email content, and social media kits.
Every project begins with understanding your property’s unique needs. We guide you through a proven framework from discovery to launch, balancing customization with best practices.
Choose this service if: • You don’t have written SOPs. • Your team uses outdated paper checklists. • You’re launching a new department or season. • You want to prepare for OpsTeamHQ deployment. • You need polished templates for staff or guests.
Ready to organize your operations and document what matters? Contact us or book a free consultation.